Privacy Policy

1. Introduction

At Bella Software Pvt. Ltd. ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to the information we collect through our website, applications, and electronic communications. Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller

Bella Software Pvt. Ltd. is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

3. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: includes name, username, or similar identifier.
• Contact Data: includes email address, telephone number, and postal address.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: includes information about how you use our website and services.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions: You may provide us with your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

5. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you have provided your consent for us to process your personal data for a specific purpose.

6. Your Rights

Under both the EU General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act (DPDPA), you have various rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal data to you or to a third party.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in Section 2.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. International Transfers

We may transfer your personal data to countries outside of India or the European Economic Area (EEA). When we do, we ensure a similar degree of protection is afforded to your personal data by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission or equivalent data protection authorities in India.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

You have the right to make a complaint at any time to the relevant data protection authority. In India, you may contact the Data Protection Board of India, and in the EU, you may contact the supervisory authority in the EU member state where you reside or work. We would, however, appreciate the chance to deal with your concerns before you approach the regulatory authority, so please contact us in the first instance.